How FISH! Impacts Your Workplace
Enhance Customer Service
Great customer service is more than a "technique." It comes from the heart. When you are in a FISH! mindset, you see opportunities to make the customer's day you never saw before. You find solutions to situations that scrips can't anticipate. Customers love being served by "real" people who care.
Improve Teamwork and Trust
The common thread in high-performing teams is that members encourage and "ignite" each other. People who live FISH! listen to understand, not just reply. They communicate honestly and respectfully. They welcome new ideas. People feel safe and supported, contributing all of their talents and energy.
Encourage Engagement & Boost Morale
When people don't feel valued, they stop believing they make a positive difference. FISH! empowers people to Be There for each other. When people experience how good it feels to be appreciated - and appreciate others - they focus on what they can " give" rather than what they can "get".
This course develops relationship skills that improve teamwork, customer service, and staff retention. It takes about 60 minutes to complete, there are four modules. At the end of the course, you get a personalized action plan.
Upon completion of the course, you will be issued a Digital Credential that you can share on your social media, include in your resume, update your LinkedIn Profile, and attach to your email signature.
Included in this course:
Learn Fish Philosophy
Apply Practices Daily
Awareness of Attitude
Personalized Action Plan
Make Peoples' Day